Introduction

This Privacy Policy outlines how we collect, use, and protect your personal information (such as your name, address, telephone number, or email address). It explains the methods, reasons, and timing of our data processing activities, as well as your rights and responsibilities regarding this information. By using our website, www.norcros.com (the Website), you agree to the terms of this policy. This policy may be updated periodically to reflect changes in legislation or industry practices, and we encourage you to review this page regularly. Continued use of the Website after any changes are posted signifies your acceptance of those changes.

Who We Are

Norcros plc, a company registered in England and Wales (company number 3691883), is the ‘Controller’ of your personal data under Data Protection Laws. Our registered office is located at Ladyfield House, Station Road, Wilmslow, Cheshire SK9 1BU. We are registered with the Information Commissioner's Office (ICO) under registration number ZA080269. For any Data Protection inquiries, please contact us at info@norcros.com.

Information That We Collect

We process your personal information to fulfil your requests. We only collect personal information that you voluntarily provide and never collect unnecessary data. The personal data we collect includes:

The personal data that we collect is:

      • First Name, Surname
      • Email Address
      • Country

Methods of Data Collection

Contact Us
If you contact us via email (info@norcros.com), your data will be stored on our website and may be shared with any third-party data processors. If so, it will be transmitted via email and decrypted by our local systems. Depending on the nature of your inquiry, emails may be forwarded within the Norcros Group to provide an appropriate response.

Email Alert
If you sign up for our automated RNS announcements, your data will be stored by EuroLand, our third-party data processor for email alerts. EuroLand uses their own servers for data storage, and details can be found in EuroLand's privacy policy. Your email address will remain in their database as long as we use EuroLand's services or until you request removal by contacting us at info@norcros.com.

Financial Media Enquiries
If you wish to send media enquiries using the email link nlyon@hudsonsandler.com, none of the data you supply will be stored by this website or passed to be processed by any of the third party data processors defined in Our Third Party Data Processors. Instead your email will be routed directly to Hudson Sandler, a Financial Media consultancy firm who, in this instance, will be the ‘Controller’ in respect of your data.  Their Privacy Notice can be found at http://hudsonsandler.com/privacy-policy.

Site Visitation Tracking
Our website uses cookies to enhance user experience, provide social media features, and analyse traffic. We share site usage information with our social media, advertising, and analytics partners. By continuing to use our site, you consent to our use of cookies. You can change or withdraw your consent at any time by managing your cookie preferences.

Our Third-Party Data Processors
We employ third-party processors to handle personal data on our behalf, ensuring full compliance with UK Data Protection Act 1988, EU Data Protection Directive 1995, and EU GDPR 2018. Our third-party processors include:

Website Server Information
Our website is hosted in the Microsoft Azure Cloud, an approved third-party provider with robust security measures. Data centres are located in reputable facilities globally, compliant with various international standards, including EU GDPR and EU-U.S. Privacy Shield Framework.

Your Rights
You have the right to access, correct, or request the deletion of your personal information held by Norcros plc. You may also restrict processing, object to direct marketing, and be informed of any automated decision-making. Requests can be made via the contact details provided in this notice. We may verify your identity before fulfilling your request to ensure data protection.

Sharing and Disclosing Your Personal Information
We do not share your personal information outside the Norcros Group without your consent, except as specified in this notice or as legally required.

Safeguarding Measures
Norcros plc takes extensive measures to protect your personal data from unauthorised access, alteration, or destruction. These measures include SSL encryption, and strict IT security practices.

Data Retention
We retain personal information only as long as necessary to fulfil your requests and comply with legal obligations. Data will be held until you request its destruction.

Data Storage Locations
Your data is typically stored within the UK or EEA. If you are outside these areas, we may transfer your data as needed, ensuring it remains secure and compliant with this privacy notice.

External Links
This privacy statement applies only to personal data collected on the Website. We have no control over the privacy practices of linked websites, and the use of such sites is at your own risk.

Lodging A Complaint
If you have concerns about our data processing practices, you can lodge a complaint with Norcros plc or the Information Commissioner's Office (ICO).

Contact Information:

    • Norcros plc:
      Richard Collins, 
      Ladyfield House, 
      Station Road, 
      Wilmslow, 
      SK9 1BU, 
      Telephone: 01625 547 706, 
      Email: richardcollins@norcros.com

    • ICO:
      Wycliffe House, 
      Water Lane, 
      Wilmslow, 
      SK9 5AF, 
      Telephone: 0303 123 1113 or 01625 545 745, 
      Fax: 01625 524 510, 
      Email: enquiries@ico.org.uk